Smart Communication, Inc. and Globe Telecom, Inc. have enhanced their 4G network services. The availability scores for the services are better now that more people are staying at home. According to the report of Mobile Network Experience, the 4G availability score of Smart, which is a part of PLDT’s family, has reached 81.8%. This availability score means the time being spent by the user to use the 4G network of a telecom company. The 81.8% was based on the data gathered from November last year to January this year. Meanwhile, Globe’s 4G availability score has reached 77.8%. There is now a 4-point gap between the two telecom companies.
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During the previous 4G availability score assessment, Globe had 75.3% while Smart had 74.3%. The same report disclosed that Globe was the only network in the Philippine that passed the 75% mark. This score was based from September to November last year. Well, a lot of factors can be considered in this case. Now that the pandemic has urged many people to stay at home, most of them are using the internet to connect with the rest of the world. The 4G availability score will definitely increase in the next months due to the pandemic.
The same report had an analysis on the gaming experience here in the Philippine. According to it, Smart had 36.9 (poor) while Globe had 35.9 (very poor). These scores mean that the users in the country think that the gaming experience needs more improvement from the two telecom companies. The delay within the games is noticeable and users often feel that they don’t have full control of the game because of the poor connection. Smart and Globe have to see this as there’s a lot of room for improvement in this area.
The Video experience was also considered as well. Smart had 55 on a scale of 0-100, which is 15.6% higher than the previous report. This was a “fair” score. Globe, on the other hand, had 39.8 with an improvement rate of 30.6%. This was a “poor” score. The voice app experience was also analyzed, which revealed that Smart score 64.8 while Globe had 64. Both of these scores were considered to be “very poor.” The voice app experience includes call quality impairments such as distortion, silence, and clicking sounds.